Last Updated: January 2025 | Applicable: Bangladesh
Win 5 places the highest priority on protecting the personal information of platform users. In this privacy policy, we clearly explain what information is collected, how it is used, and what steps we take to protect your data. Please read this policy carefully before creating an account on the platform, as it defines your rights and our responsibilities. Continued use of the platform constitutes your agreement to this policy.
To improve your experience and ensure platform security, win 5 collects certain specific information. Each category is explained in detail below.
Your name, date of birth, email address, and mobile number are collected during registration. This information is essential for creating and managing your account. It is also used for age verification and to ensure responsible gaming. Your information is stored in encrypted form to keep your identity secure and is protected from unauthorized access. This information is not sold or transferred to any third party.
Required payment information is collected during deposits and withdrawals, but full card numbers or bank account details are not stored on our servers. Transaction history is maintained so you can review your financial activity at any time. Certain financial information may be verified to comply with anti-money laundering regulations and KYC requirements. All financial transactions are secured via SSL encryption and comply with applicable financial regulations in Bangladesh.
Technical information about the device and browser you use to access the platform may be collected automatically, such as IP address, browser type, and operating system. This information is used to ensure platform security and detect suspicious activity. Device information is analyzed to further improve the experience for mobile users. This information does not reveal any personal identity and is used solely for technical purposes. You can manage cookies at any time through your browser settings.
Your gaming history, bet amounts, and win/loss records are stored to help ensure responsible gaming and maintain the security of your account. By analyzing this data, we can provide you with more relevant content and offers. If unusual gaming patterns are detected, necessary steps may be taken to protect you. Gaming data is never shared with third-party advertisers. You can view your gaming history and set limits at any time.
Win 5 believes that every user should have full control over their own information. Learn more below about your rights and our data usage policy.
You can view the personal information we hold about you at any time by logging into your account. You also have the right to request corrections if any information is inaccurate. We will process such requests as quickly as possible and keep you updated. Data transparency is a core part of our policy.
After closing your account, you may request deletion of your personal information. However, certain data may be retained for a specified period due to legal obligations or ongoing dispute resolution. Deletion requests typically take up to 30 business days to process. Please contact our support team for any questions regarding this matter.
You can opt out of receiving promotional emails or messages at any time. Notification preferences can be changed from your account settings. Even if you opt out of marketing communications, important account-related messages will continue to be sent. We respect your preferences and avoid unnecessary contact.
Win 5 never sells your personal information. However, limited data may be shared with trusted partners for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements and may only use the data for specified purposes. Information may be provided in response to valid requests from legal authorities.
Cookies are used to ensure the proper functioning of the platform and to improve your browsing experience. In addition to essential cookies, analytical cookies may be used to help monitor platform performance. You can manage or disable cookies through your browser settings, though doing so may limit certain features. We do not use any third-party tracking cookies.
Necessary data is retained while your account is active. Even after account closure, certain information may be kept for up to five years in accordance with legal obligations. Once this period has passed, data is securely deleted or anonymized. Contact our support team to learn more about data retention periods.
If you have any questions about the privacy policy, visit our FAQ section or open an account directly and start enjoying win 5's secure platform. Our support team is always ready for users in Bangladesh and can quickly resolve any concerns you may have. You can also read our dedicated page to learn more about responsible gaming.